1 reviews | Active since Sept 2009
My ADSL line is down and Telkom just closes the call several times
<p>I experience Telkom's service as disgusting and their willingness to fix their issues are pathetic.</p> <p> </p> <p>I have an ADSL line at home which I only use for home access, I don't use it for voice calls. Recently my line was up and down like a YoYo and I logged a call.</p> <p> </p> <p>A person identifying himself as a Telkom technician called me and told me the line must be ok because I can speak on the line. I told him that I don't use the voice line, I need the ADSL fixed. So he said he is closing the call because it is fixed according to him.</p> <p> </p> <p>I re-opened the call twice now, and every time I get the same results. I don't know what else to do anymore.</p>
I provided the requested information.
I provided the requested information.
Thank you, all noted.
What about my other call reference AI ********** which has been outstanding for several weeks? Are we only going to address some issues here, or all of the issues?
Thank you, all noted.
What about my other call reference AI ********** which has been outstanding for several weeks? Are we only going to address some issues here, or all of the issues?
Oh dear, since the Telkom technician was here, a lot has happened.
Firstly they discovered that my line was set to sync at 2Mb, instead of the 4Mb I am paying for. I can see another credit coming ....
But wait! There is more! Since the technician was here, my line stopped working! Oh no! Another call to Telkom!
Guys, can we please get somebody assigned to fix this properly!
Oh dear, since the Telkom technician was here, a lot has happened.
Firstly they discovered that my line was set to sync at 2Mb, instead of the 4Mb I am paying for. I can see another credit coming ....
But wait! There is more! Since the technician was here, my line stopped working! Oh no! Another call to Telkom!
Guys, can we please get somebody assigned to fix this properly!