My ADSL connection is down again!!!!

Yet again I have to complain about the poor service I get from Telkom. At least once a month I have to complain about my internet connection being faulty. Since the inception of DSMS by Telkom late last year my connection is a complete mess. I get very slow speeds (0,01mb/s on a 2meg line where 1.75mb/s is normal) or no connection at all. When I contact the call centre to log the fault they do a connection reset and then my modem cannot sync with the exchange as it is currently doing and I have no connection at this stage. <br> <br> I must have logged 12 to 14 faults since December last year (latest reference is 253CRK200915 ). Why do I have to beg for a service that I pay you for every month? You are basically *****ing my money and laughing about it because nothing is done about my line fault. What do I have to do to get a stable internet connection?<br> <br> I want this problem sorted out before the end of the week. This has been going on since last year and it still hasn't been resolved. I feel like cancelling all my contracts with Telkom and advise everyone that I come across not to sign up with Telkom. I want no smart excuses or promises, just fix my internet. FIX MY PROBLEM NOW!!!!!