My address does not exist!!

I have been unable to apply for a landline at my new house. I completed an application in store at the tygervalley branch. After a week of no news i phoned the call centre and found out my application has not been processed. I could not apply telephonically, because my address does not exist on their system even though the previous owner of a house had a telkom phone line. I was then told to go in store !!! When i wanted to complain they told me to also do it in store.