LG
Louise G
1 reviews | Active since Nov 2021
02 Nov 2021, 15:43
My account was paid but no service account was suspended
I have been with telkom for nearly 3 years. This month there was a fault on my bank account and I had to do a manual payment. I did the Manuel payment on the 4 October 2021. It reflected on their side 6 October 2021. Now they suspended me and I even emailed them proof of payment on Thursday. My account has been suspended since Wednesday and it was going to be unsuspended that day, but it is a week later and nothing has been done. I live on a small holding and I can't phone if there is trouble. The worst is I paid my account but can't access it. Is there somebody that can help.
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Replies (2)LG
Louise G's updateReviewer Update
03 Nov 2021, 08:04My problem is still not resolved. The customer service said that they can see I did a payment, but can't understand why the collectors is not opening my account. I think I must not pay this month maybe one of the collections people will phone me then and rectify the problem. No one has phoned me from telkom. I keep phoning but no one is helping. I think I am cancelling my subscription and moving to another service provider. You pay but you don't get service, if I didn't pay they would have phoned me immediately.
LG
Louise G's update03 Nov 2021, 08:04
Reviewer Update
My problem is still not resolved. The customer service said that they can see I did a payment, but can't understand why the collectors is not opening my account. I think I must not pay this month maybe one of the collections people will phone me then and rectify the problem. No one has phoned me from telkom. I keep phoning but no one is helping. I think I am cancelling my subscription and moving to another service provider. You pay but you don't get service, if I didn't pay they would have phoned me immediately.
LG
Louise G's updateReviewer Update
04 Nov 2021, 09:30It is Thursday and my problem is not resolved yet. I am so frustrated with telkom I am going to reverse my debit order and wait for the creditors to phone me.
LG
Louise G's update04 Nov 2021, 09:30
Reviewer Update
It is Thursday and my problem is not resolved yet. I am so frustrated with telkom I am going to reverse my debit order and wait for the creditors to phone me.