My account suspended after paying it

After paying my account manually i have had my account suspended after I had logged a case and sent through my proof of payment in the time frame telkom had advised me on. I have today and yesterday spent the better part of of on the phone with call centre agents who obviously never log any information as everytime I speak to someone new they have no logging on the system that I had previously called with a complaint, what the complaint was about and never make promises that materialise. Yesterday before the line was suspended the agent, email adddress [Email Removed] assured me that my account would not be suspended as he logged a case for me as I sent him my proof of payment, low and behold the very same evening my account was suspended. Then today I spoke to another agent, email address [Email Removed] and the very same thing, could not see anything logged on the system asked that i send the Proof of payment and my line would be active in 2 hours, 6 hours later still nothing. I was just on the phone with them for another hour where they again found no proof of payment logged, nothing logged on teh system and could offer no time when my line would be reinstated.