My account is suspended with no reason

They suspended my account no reason, account was paid on the 24th of February and was not in arrears at time. agents are not saying the same thing, they can't even transfer you to the relevant person, Sanelisiwe didn't give the email address of her manager Sinenhlanhla Hlongwane, Enquiries is just useless, atleast the last agent Saud she escalated the matter still now not resolved