My Account is suspended despite payment being up to date.

I am extremely disappointed with Telekom Mobile’s service. My phone has been suspended for more than a week, even though my account is fully up to date with all payments. I have tried several times to contact your customer service for assistance, but instead of helping, my line has been restricted from even calling your support number.

This situation is unacceptable — I rely on my phone for important daily communication, and being without service for this long despite paying on time is unfair and unprofessional.

I would appreciate it if Telekom Mobile could urgently restore my service and explain why my line was suspended in the first place. Please contact me as soon as possible to resolve this matter. ***