My account is suspended again

Good day,<br> <br> I seem not to understand Telkom anymore, from the complaint I logged with them with reference SM196702, my issue still not resolved. even thou we reached an agreement that they will be debiting an extra R200 from my account till the outstanding balance is paid, yes I am playing my part very well and they have debited the R200 every month but still they decided yesterday again to suspend my account.<br> Now I'm wondering what is the purpose of debiting my account with an extra R200? what service am I paying?<br> <br> Please I will appreciate someone advise me accordingly. I'm pretty sure they will blame it on systems again like systems are not managed by human being.<br> I'm now going again to 48 hours already without internet and my job is impacted.