My account is overdue within a week of usage

My Telkom line was installed and activated on the 27 of November 2015 and my service has been suspended because Telkom tells me my account is in arrears. I called the 10210 number last week on Friday the 4th of December making them aware of the situation and avoid the suspension of my account. I spoke to Mandisa Lithuli who reports to Lerato Boleo. Mandisa promised me that Boleo will give me a call, unfortunately Lerato never bothered. As I called Lerato this morning the 8th of December, she tells me she was not notified to call me. She promised to get back to me shortly and she never bothered again.<br> <br> I don't have a car and was supposed to work from home. I couldn't do any work for the rest of the day because of the issue which Telkom is not taking ownership of. Telkom has been a huge frustration immediately after I paid the deposit for the ADSL installation.<br> <br> Someone, needs to sort this mess out urgently.<br> <br>