My account has not been reinstated as promised.

Good day <br> <br> I am on the Telkom MIX package and every time I call nobody can assist me, they avoid my call and problem by transferring me to numerous different departments and more unhelpful consultants. I hear the same story over and over, they can't assist me because I have a mix account......TELKOM gave me this PACKAGE, now it becomes my problem that no one is educated on product to assist, this is one of the leading telecommunication companies in the country and the service is pathetic, the account has been paid and up to date on the 6 FEB 2015 and to date I cannot get access to my 5 GB data, R 50 airtime and a further 250 mb. This data will be lost by the 1st of March and I will loose the service I paid for in advance, I am on the verge of cancelling this package due to the pathetic service I get every time I call in. I want someone who is educated on this product to call me back and activate all my services. <br> Details: <br> *** - main number - R 50 airtime -monthly<br> *** - data Sim - 5 GB data - monthly <br> *** - 250 MB data- Monthly