My account changed and billed w/o consent

Hi <br> <br> so here are my issues<br> <br> My landline is dead (says number doesn't exist)<br> 11 Jan I logged an issue that my landline and internet wasn't working<br> In the interim a new product was loaded onto my account (Fixed line look alike -which I never asked for)<br> I have had no telephony or internet services from the 10th of January and have now been billed for 18th Jan to 18 Feb for services<br> <br> What I need - <br> 1. remove fixed line look alike<br> 2. restore landline and adsl<br> 3. credit on my account for services not rendered.<br> <br> If they aren't done within the next 48 hours, I want my line cancelled.