My 3 Year-Long Pain from Telkom :(

<p>I use Telkom for my business since 2013, & same year we had a fire at my office & the new switchboard we had never used got burnt; Telkom refused to replace it because we had no case number though we were told by the fire boss that there wasn't need for a case number as arson was ruled out. So for the last 3 yrs to date, after numerous lengthy phone calls, affidavits, office visits by Telkom staff to check if we "really don't have a switchboard", we are still paying a huge monthly bill to Telkom. We have proof of all our attempts to resolve the issue with them but get sent from pillar to post for 3 years! For a state-owned enterprise to do this to a small business is nothing but shameful! Tashrika..Nwabisa..Nomi..Zandile..you name them, we've spoken to everyone at Telkom for 3 years believe it or not..The final straw was being today when I was slapped with an unexplained R12 000 bill & our services suspended without notice..! As an Internet reliant business in online communications, this means we are unable to do any work to keep feeding Telkom's uselessness..Congrats Telkom on being the service provider I resent most..For a moment there I deluded myself into thinking any of the almost 100 people we've spoken to & emailed over the last 3 years care..alas.</p>