My 2nd Hello Peter in 1 week. Fix today please!!

This is my second time I have had to use Hello Peter. My first report was incorrectly marked as closed (The consultant told me that she has resolved my problem and asked if she could close the call, I said yes, but found out that the issue was not resolved).<br> <br> Telkom, here is what I want you to do, it is very simple<br> <br> 1) Remove your ADSL line off my telephone line (I DID NOT ORDER IT)<br> 2) Remove the ADSL order amount of R315 off my bill, I will not pay for something I did not order.<br> <br> My ISP is patiently waiting for me to give them a go ahead to apply my ADSL line but your ADSL line (which I was promised would be removed in 48 hours, and it has been 72 hours, is still active. I do not want it, please remove it. And will someone in management please give me a call about this. Last week a manager told me \it is not my department to change your billing"and then transferred me to billing"