MY 2ND HELLO PETER COMPLAINT ON THE SAME ISSUE

I wrote a report about a week ago and since then Telkom has been jumping up and down to get my internet fixed although it took them another week or so. my first complaint at the bottom. (***). While this issue was in the process of being resolved, I was sent an SMS as a reminder to pay R823. I immediately called Telkom Billings department, spoke to Pumeza who actually gave me a choice. Either I pay the amount and as soon as the issue is resolved, they will investigate and credit or refund me whatever I paid too much for the service I didn't use OR I can wait until the issue is resolved, they will then amend my invoice and I can pay then whatever amount is owed. This morning my service was suspended due to non payment. I called Billings, spoke to Zoliswa (***) explained everything - no she can't do anything, I must pay the whole amount of R1452 plus reconnection fee of about R203 before they will reconnect me within 48hours after receiving proof of payment. I requested this issue to be escalated and she confirmed it will take up to 6 weeks before the issue will resolved. I DON'T HAVE WORDS ANYMORE FOR THESE PEOPLE. IF I CANCEL, I AM STILL LIABLE FOR 24MTH. FIX THIS!!!!