My 10Gig Data (AGAIN)

so it hit me again.. I logged this query last month for an investigation to be done, had not response besides the below:<br> ___<br> Hello heisprof,<br> <br> We certainly understand and acknowledge why you wanted to bring this matter to our attention.<br> Be assured that your query has been escalated to the Technical department and feedback will follow.<br> *** <br> Apologies for any inconvenience caused.<br> <br> Regards<br> Frank Mkwa****<br> Social Media Team<br> ___<br> <br> Today is the 4th of Feb, I am now left with 1Gig data from 10gigs and everything else got used up at 12Midnight like it happened last month... i am asleep at this time if I used the data I would not waste time in calling you guys or write this.<br> <br> I want my DATA back I am paying for service but not getting the good service i have been getting all along, come on guys.