mxm

I'm a MTN customer and i am currently experiencing a problem with a blacklisted phone.Both Telkom and Mtn, not just with your call centre, but your store staff as well. Greetings Mall of the south Telkom store.

Anyway my story begins with me not having any signal on my phone, bought it at Edgars. Its a #MTN phone and sim, called into my call centre and they stated that i blacklisted the phone. So i went into the store to querie this and MTN tried unblacklisting my phone, i than phoned into the MTN call centre asking to speak to a Manager or supervisor to assist me with this. He checked the system and picked up that each attempt made to unblacklist the phone ended in failure as Telkom keeps blocking it. I than asked the supervisor to assist me by liaising on my behalf with telkom. I also put a bit of effort into it by phoning Telkoms call centre myself to get a manager or supervisor to assist both me and the MTN staff member i asked to liaise on my behalf. I DID NOT SUCCEED ON THIS CALL AS THE TELKOM NETWORK WAS BAAAAAAAAAAD and the telkom call centre agent took my details and said the supervisor would call me. It has been weeeeeeeks now and still no phone call.

I have since then received feedback from the MTN staff member liaising on my behalf stating "I have have been trying to contact Telkom numerous times, i managed to get a hold of a Kwanda and Mandy on the call centre number 081180, they insisted they cannot assist me and that the customer client needs to call to unblacklist the phone,i suggested they put me through to a manager or supervisor and they refused. They did not want me to forward your details and advised that my attempt is against company process".

So i decided to call once again: From 19:16 until 19:33 i awaited for an agent to answer the call. Upon answering the phone my details were taken down and i was told to hold on, however the call died at 19:53...BAAAAAAAAD NETWORK!

So i went ahead and tried calling once more at 19:54 up until 20:34, spoke to a Saneh who insisted Telkom cannot be of any help to me.Upon requesting to speak to a manager or supervisor she refused, refused to give me a reference number, refused to assist me in any way whatsoever. I do not know if this is a BS reference number she gave me but here it is 245865.

Anyway i have provided MTN with my proof of purchase, an affidavit, as well as a copy of my ID.I went as far as taking the cellphone to them, i have had three contracts with them and i have no success in unblacklisting my phone and sim which i did not blacklist.

Also Telkoms network sucks, service sucks, assistance sucks...uhm Telkom is just Baaaaaaaaaaad!!!

I appreciate the MTN staff member (supervisor) for trying to assist me as best as possible, Thanx Frank Phiri.