Muzi Hlabe and Telkom must ASSIST my mother finally and stop the abuse!!!

Telkom!!! For **** sakes!!! You haven't fixed the damn problem and I have my mother in histerics here!!!She received a R3000 account! I swear to God I will take legal action against your company if something happens to her during this time!!!! I'm reporting the hell out of all of you for abusing this sick, disabled lady and not doing your jobs!!!!!

No resolution yet! Sort this out NOW !I'm fuming with rage at your company! Official final warning! Without prejudice nor judicial consequences:

17 March 2020 Att: Telkom complaints, Telom head office, consumer complaints council CC: Muzi Hlabe ***; ***; ***; ***; *** p.p. Mrs TM Drazek-van Heerden Province: Gauteng Tel/Cell number Complaint refers to: *** Network Service Provider:Telkom - Consumer Affairs Service Provider: Telkom Account Number with Network Service Provider: ***1 Reference Number from Network Service Provider: ***1 Resolution Sought: Kindly investigate and provide us with a resolution response and CORRECTED account charge. My mother, Paraskevi Agape Drazek (Telkom landline number:***) has been dreadfully misled and played with by Telkom and Vumatel. We requested weeks ago to cancel (with no cancellation fees) the fibre installation due to being misled and misinformed by you companies, and requested to remain on LTE so that we do not lose our landline number, get charged for 2 services, will lose her call plan and so on. We haven’t even opened the box of the router and have informed your company to collect this package and cancel the fibre as we told various consultants, especially Muzi about the fact that my mother was never informed of various changes and was misled and misinformed by your company many, many times at ±the beginning of February. NOW MY MOTHER RECEIVES A BILL FOR FIBRE AND LTE APPROXIMATELY OF R2400 WHEN WE WERE PROMISED THIS WOULD NOT HAPPEN DUE TO THE FACT THAT SHE PHONED REPEATEDLY AND EXPLAINED THIS MATTER AND WAS WORRIED SHE WOULD BE OVER-CHARGED! YOUR COMPANY IS TAKING CHANCES HERE AS SHE HAS INFORMED YOU ALL REPEATEDLY THAT SHE IS A PENSIONER AND CNNOT AFFORD THIS! Why must my mother always have problems with Telkom? Are you victimizing and ill and disabled woman AGAIN?! YOU WILL STICK TO YOUR PROMISES YOU MADE THROUGHOUT FEBRUARY AND ONLY CHARGE HER FOR HER LTE PACKAGE THAT WE CHOSE FOR HER TO STICK WITH- HAVE SOME ****** INTEGRITY TELKOM! She requested over and over again for consultants to make notes on her profile regarding this and for someone to please arrange for the fibre router to be collected! HOW DARE YOU PLAY WITH AN OLD ILL DISABLED LADY’S PENSION?! And try gaslight her with misleading things and questioning her memory for your own financial gain? My mom’s hands don’t even work, for GOOODNESS SAKE! AND SHE SAT AND WROTE A COMPLIMENT ON HELLOPETER.COM WHEN SHE THOUGHT ALL WAS SORTED OUT WITH GOOLE VOICE! Get your accounts section to correct this mistake and someone to fetch this STUPID RIDICULOUSLY OVERPRICED fibre router finally- or do people just talk *******, if they decide to answer the calls when not laughing and gaslighting their clients?! YOUR SILLY ROUTER IS LYING HERE UNTOUCHED FOR 3 WEEKS NEARLY! But you have the audacity to just charge charge, charge and give the same people problems over and over again?! I promise you, I will get advice from an attorney if you do not adhere to this, as my ill, disabled mother did her extreme best to get all the ducks in a row when she realized she was misinformed (contravening the Consumer Acts, as well as very many other acts), and went out of her way to ensure that she contact your company and maintain contact with your company to avoid being over-billed/over-charged! I’ve come to the house where my mother has become physically ill from the stress and has been in an utter state! Refer to all the recordings your company claims to make at the call centre for proof of this! REVERSE THESE CHARGES AND ENSURE WE STAY WITH LTE AS YOUR COMPANY PROMISED! KEEP HER ON THE SAME CALL PLAN, THE SAME CONTRACT SHES HAD SINCE THE LAST HELL YOUR COMPANY CAUSED MY MOTHER! HOW DARE YOU PLAY GAMES WITH OLDER ILL PEOPLE FOR PERSONAL FINANCIAL GAIN! I will report this to all governing authorities across the universe if you don’t sort this out BEFORE Friday 20 March 2020, and I will ensure my mother consults with an attorney about how you have conducted yourselves. My mother cannot afford and will not pay for 2 contracts amounting to R2400 onwards! The following is the time line of contact she had with Telkom and or Vumatel: (refer to attachments) SOMEONE HAD BETTER PHONE MY MOTHER PARIS DRAZEK ON *** OR *** AFTER FIXING THIS STUFFED UP ACCOUNT ISSUE AND APOLOGIZE TO HER PROFUSELY! FIX THE ACCOUNT TO THE CORRECT AMOUNT FOR THE LTE (THIS IS THE ONLY FORM OF ENTERTAINMENT MY MOTHER HAS AS SHE CAN’T BARELY EVEN WALK), KEEP OUR EMAIL ADRESS THE SAME (***), K