MUTE YOUR PHONE WHEN YOU ARE GOSSIPING ABOUT CUSTOMER

I was advised by the fault reporting that I need to change the ownership of my telkom line from my late husband to mine as he had passed away last month. I have done so and the Telkom agent who was helpful advised that it would take 24 hours but your billing department advises 21 working days. Please confirm which it is and why is there a difference in information. Also - please note the following, if your Billing department agent and her supervisor want to gossip about the customer , maybe ask them to switch the mute button on because - calls are recorded and it would be lovely if your complaints department listens to the recording, it feels all warm and fuzzy inside when the supervisor says " These people all want their money now, using this situation".. I didn't want the refund today of my late Husband as I paid an additional R700 yesterday but , I just wanted the router to be fixed but your very service orientated fault department sorted that out when your billing department who has no clue - says that I would need 21 days before that can be fixed as well. So Telkom, can I please have my deposit after 21 days and an apology from the supervisor : If you want names, I recorded their names. Thank you for allowing me to feel terrible in my mourning period but no I am not looking for sympathy , I wanted to get my router working and yes my account is UP to date as always. Nice how we have to pay for a service and yet we are treated like ****. I wonder how much longer we would have to wait than the 40 minutes when our calls are so important to you, Telkom. Would we have to wait much longer when we actually receive some great service.. I would like to compliment Areefa from Fault Reporting, seeing that there is a note that the service will be moved to my name. She is an asset , should think of giving her a raise for actually helping a customer , she actually made my day by helping me to sort the router as my husband couldn't come to the phone from his grave and in fact was a pleasure to speak to unlike your billing agent and her supervisor.. Do me a favour, why don't you have everything placed online then customers won't complain as much , I mean an online engine would do a better job anyway and may have more empathy than actual humans... I think that your billing department needs some training on customer service!!!!!