Must ******* like this prevail...

Some time before 10 Oct my wife & I went into Telkom Cresta to cancel our Telkom subscription because we had sold our house and were in the process of moving. The staff at Cresta Telkom advised that it was better to transfer the lines (landline & adsl) as opposed to "cancelling" the subscription. We were informed to do this process ourselves online and that the whole process would take anywhere between 7 to 14 days. We completed the online application 10 Oct.Fast forward to today, 3 Nov, and we are no closer to having our lines transferred. This after "countless" follow ups by my husband and myself. Telkom systems are always down and on not one single occassion has Telkom even been able to assist me by giving me any comfort that my application is any closer to being undertaken. Today I went in to Telkom Cresta and unfortunately was served by a totally ***********, arrogant and unpleasant female consultant (who initially assesses your query as you wslk through the door). After phoning in to 1023 in her prescence she point bkank refused to serve me or speak to the Telkom consultant on the 1023 number. Must "rubbush like this prevail" at my expense when Im trying to sort out a valid grievance in a amicable way. Please can someone at Telkom give me comfort about when my landline and ADSL line will be transferred.