Must not work with customers

So my mother calls telkom, ask why do they closed het telephone line after receiving no statement and paying twice in one month? A lady by the name of Xoliswa Mnyaka has the nerve to tell my mother, " why do you have a phone if you can't pay the bill" is that how customers are treated now? Thank you ( forgot to take your name) after that rude lady you assisted us so nicely and thank you for giving us the lady that musnt work with customers, name.