Must I beg?

I have been trying since the middle of November 2015 to order a new phone and wireless line from Telkom. I have ordered the product and filled in the crazy long forms about 7 times now. Each time I get a response saying that a call centre agent will call me back to confirm my order. I have still not received a single call from Telkom. You don't even need to install lines? What is the problem?<br> <br> I want to give you business...do I also need to beg you to support you? Come on guys!! This is ridiculous!!