Must have the worst luck with Telkom

Firstly i have been sitting with out internet once again for more than a week ... my ADSL line was recently moved back to telkom from afrihost and about a week and a half ago all the sudden i had no internet...a few times calling the call centre and being transferred up and down from technical to billing then back again to technical then being told there is a line fault /problem in the area and billing issues which was all wrong ... finally got an answer today from techincal manager that my adsl line is aitting the holding pool ... where numerous times i have been told if i move the line telkom will automaticly take the line over .... can someone please help it is so frustrating not having internet and taking so long to get answers ? My Data is with Axxess and my voice and ADSl line is supposed to just be with telkok now ... my details below : Line number : *** Afrihost ticket for line move : Reference [261155/AH***A/Cancel] was closed as the status was done according to telkomTelkom API: ***A