Music Lit Bundle not working

I have been using Telkom Music LIT for two much now. Suddenly for 01 May 2019 when I use their music LIT partners the data is deducted from my "All Networks Data". The "Music LIT" data is still 10GB (Unused). I called the customer care center, they said they will log a query with their technical department and they will feedback within 72 hours. 72 hours has officially passed and still no resolution or response, instead they are sending me SMSs to buy more products. So why is Telkom selling products we can't use?