Multiple stories still no service

We have decided to switch our Telkom Adsl services to Afrihost around 17 February 2015. My understanding was that Afrihost will deal with everything and we will have no downtime. The only hiccups came when I had to downgrade my Telkom account and arrange for the migration to Afrihost as each interaction with Telkom caused more frustration than solutions. Phoned the call center almost daily to try and sort this out, visited the local Telkom shop and they directed me back to the call center. So eventually on the 22nd I got through to someone that could help, call ref ***A, I was assured that it is all sorted and my monthly account will be reduced by R250,88 from then on. What a joke because our whole line and internet connection has been lost since then because of a suspended account. We are now in May and we have been paying both parties for basically no service. Please tell me you can help sort this out