Multiple problems & service delivery- Telkom!

Hi,<br> <br> I have been on the phone with Telkom for almost 2 hours! During this time, the following happened: <br> - transferred to 4 departments: general call center, technical, sales, and mobile <br> - no solution was found to the problem<br> - agents were unhelpful<br> <br> The problem is the following: <br> - I was upgraded to a 100GB/40MBPS account a few months ago<br> - After hitting 50GB of data, received a notification that I had reached my account limit<br> - Call center agents mentioned that I have 2 accounts<br> - I am now most likely being billed the out of bundle rate when I should not be<br> - My internet speed has significantly been reduced - supposed to be up to 40MBPS but currently it is less than 1MBPS! <br> <br> Can someone please assist?