DC
Danie C
1 reviews | Active since Mar 2018
02 Mar 2018, 12:18
Multiple line cancellation requests with no response, still get invoiced
I have been struggling to cancel my Telkom landline for the past 5 months with absolutely no response fromn Telkom. I first logged a cancellation request in October 2017 and again in January 2018, both with all the required paperwork. I have only receive automated email replies and when talking to the call center I just get told to resubmit or that someone will get back to me in a few days and then nothing happens.
However Telkom appears to have no problem with sending me invoices every month.
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Replies (2)DC
Danie C's updateReviewer Update
09 Apr 2018, 12:21Telkom responded on this review, giving me a reference and saying they will investigate and provide feedback, which they never did. So on 15 March I called their helpline AGAIN, and sent in all the original paperwork AGAIN. Same story, they tell me that the matter has been escalated and they will get back to me. This has still not happened.
Today marks 6 months since I first requested line cancellation. Truly pathetic
DC
Danie C's update09 Apr 2018, 12:21
Reviewer Update
Telkom responded on this review, giving me a reference and saying they will investigate and provide feedback, which they never did. So on 15 March I called their helpline AGAIN, and sent in all the original paperwork AGAIN. Same story, they tell me that the matter has been escalated and they will get back to me. This has still not happened.
Today marks 6 months since I first requested line cancellation. Truly pathetic
DC
Danie C's updateReviewer Update
20 Apr 2018, 08:35Another 2 weeks have passed and still no feedback regarding my cancellation. At least Telkom's accounts department hasn't forgotten about me. They still take the time to send me invoices FOR A LINE I HAVEN'T USED IN MORE THAN 6 MONTHS
DC
Danie C's update20 Apr 2018, 08:35
Reviewer Update
Another 2 weeks have passed and still no feedback regarding my cancellation. At least Telkom's accounts department hasn't forgotten about me. They still take the time to send me invoices FOR A LINE I HAVEN'T USED IN MORE THAN 6 MONTHS