Multiple follow ups on fault logged since 10Jan16

We logged a fault with Telkom 10Jan16, indicated the box was loose and therefore our ADSL and landline are not working. Followed up endlessly & always told it was \escalated\" - also mentioned each time it is the BOX THAT IS FAULTY OUTSIDE. Logged at least two reports on HelloPeter, each time received a copy paste response with some \"reference number\".<br> <br> Eventually somebody from Telkom came to repair our modem... He also said its the BOX OUTSIDE THAT NEEDS TO BE REPLACED and that nothing was noted on the job card... He was going to log it again, we logged again anyway and still continuing to follow up, etc. I'm busy with a part time degree and need to access the internet to complete assignments, etc. It is now costing a lot more extra using mobile data and also much slower. The frustration this is causing is absolutely unnecessary and I suppose we'll continue to get billed as if we have a product that works???<br> <br> Even if you are the ultimate dominating player in this area it should never be an excuse for such poor service, absolutely appalling!"