Multiple Escalations IGNORED!

I reported my internet line faulty on 17/6/15, they attended but not resolved , I then responded not repaired on 20th, no response for a few days , I then went online and escalated on escalation site got a mail confirmation and never heard from anyone , I then escalated again 3 days ago and still no response or contact?<br> Of course all this time I am being billed for internet hence why should they care , Telkom gets paid !!<br> I actually have no idea where to go , after 2 failed escalations ? Call centre ? Hahahahah, guess I need to try go through inconvenience and try Motel Neotel perhaps they will supply me with a service I pay for ?,