Multiple complaints with no resolutions

We had complaints from January 2017 and never had any response to bad connections and no services. In June 2017 we were told to apply for the R599.00 per month contract for unlimited ADSL.....I am still paying mWEB R299.00 per month todate! When this contract started I paid till September 2017 and then got fed up for having no lines at home no internet. I had to pay numerous bills at Postnet to conduct business. There were 5 technicians at the house, no modem and then after 2 other modems swopped at stores, still no services. I complained in store between Tygervalley, Canal Walk and Bayside branches, even by emailing MR Wayne Reneke and Shaun at Canal Walk. I have been on the phone with a lady in Durban and yet I am still expected to pay an amount of R2800.00 something for no services that were supposed to be credited. To date I now receive a summons and a letter to be listed - how many times must a person complain with nothing done in response from Telkom. Are customers supposed to keep on paying for a no service and no response to their complaints. There were over 40 logged calls to the complaints department last year. I want this investigated as soonest possible. Reference on the demand letter ********** 69513 dated 31 January 2018. I am still waiting for my refund of no services June to December 2017 when having paid to September for no services. This has to be reconciled immediately and resolved immediately.