Much delayed Cell Phone Repair (TRJ208799)

I submitted my phone for repairs in early August 2026. At the time, I was informed that your system had a problem, which prevented the device from being booked in. I left the phone at the store and was told it would be booked in as soon as the system issue was resolved. After waiting several days without receiving any communication, I returned to the store approximately4 to5 days later. To my surprise, I discovered that my phone had still not been booked in. It was only during that visit, on 13 August2026, that the device was finally booked in for repair. Thereafter, I received SMS updates regarding the repair process. On 18 August 2026, I received a message informing me that my phone was being returned to the store and would be ready for collection within 4 days. Today, I went to collect my phone, only to find that it had not been repaired. This has been extremely frustrating and disappointing. I have now been without my phone for several weeks due to delays that were not caused by me. This phone is not only my personal device, but also an essential tool that I use to operate my businesses. Because I have been without my phone, I have been unable to communicate effectively with customers, process orders, or market my products. As a result, I have suffered a loss of income. Furthermore, I am continuing to pay my monthly contract for a device that I have not been able to use. Im asking for a suitable solution, whether that is a replacement device, a loan device while repairs are completed, or another reasonable resolution. The current situation is unacceptable, and I should not continue to experience financial loss because of delays within Telkom's repair process.