Mthokozisi otto Gigaba

I have been a customer for Telkom for years yet am very disappointed with the service am getting in Pinetown Telkom shop Sanlam Centre. I have 3 contracts with Telkom and I happened to lose one of my sim cards and have been trying to do a sim swap with them but every time I go there, they offline to service me( to do my sim swap)---doesn't such a big company have a IT support? you can't tell me after 5 attempts there is always the same problem someone need to own up and service customers I'm disgusted with them, and they service something need to be done with that store.