Ms

Hi last month on the 18th I went to Telkom to buy router 10gig night 10gig day on contract they connected in there en everything was fine I sign en take it home,when I got home is shows "no service". On Monday I went to Telkom to complain they told me that it doesn't connect because I don't have Hi app on my phone so they will download it, restart and it should be fine. The Lady who was helping me indeed download the app en said it will definitely work when I m at home, When I got home still it shows no service. The following day I went back I was sent to one of their technicians to help me he did what he did what he knows he said it will work whn I get home, I told him that I'm tired with back en forth and I'm using money to travel he said I must give it a try once more, when I got home still is says no service. On the third day I have to go back to terminate the contract because it wasn't helpful for me I had to buy data every day when I'm home while I got the router. On 4 July 20 I received I statement I was charged R1085.4 for terminating the contract, after receiving the statement I went to Telkom en ask why I'm I being charged because my aim and interest was to got their deal router not to return it the reason that the is no coverage on my area is not my fault en how does it help me to keep the router that is not helpful because I still have to buy data? The lady says she log my complaints en Telkom will phone me. I waited en they never call me until I decide to call them I was given ***5 case number. On the 24 July still they deducted R1085 on my account. I want my money back because if the was coverage on my area I would have kept the router. Thaks