Mr thato

I was on a phone call with a Telkom consultant named Thandiwe yesterday at 14h01 4-02/2026 I have a call recording too, and asked her to assist with payment arrangements. However, the system is not flexible enough to accommodate customers, as it requires payment immediately. Once you start an arrangement, you cannot schedule a debit order for an advanced date; they need proof of payment immediately. I asked whether there are any possibilities for them to pause the debit order on the original contract for a short period of time to allow the outstanding balance to be settled. Unfortunately, that's the way it is, or you're going to have to reverse the automated debit order so that you can accommodate the arrangement to repay with penalty fees. I'm very disappointed with their system, as it doesn't accommodate customers who are willing to comply and settle the outstanding debt.