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SK
Shannon K

1 reviews | Active since Apr 2021

30 Sept 2025, 18:15

Mr Shannon Kammies ***

I am not to happy about the service I have been getting from telkom for the 2 years, I have upgraded my phone of which I ha e 2 contracts and I signed my paperwork for both phones on the same day, I upgraded for 3 years on the same day both devices with the last the same, now when I went in to find out my status because both me and my wife's devises is up for upgrade in October now, and we both received emails stating it's up f on r upgrade and our contracts ends in December 2025, now I must hear the one devise is up for upgrade now and the other one in Dec, both contracts was opened on the same day and upgrades done also on the same days, I was told by telkom tygervalley in cape town the one device contract is ending in December now, and the other in February 2026 I am taking this ******* on legally I was contemplating upgrading but with this now I don't know anymore, legalwise will be in contact soon,

0
Replies (2)
SK
Shannon K's update01 Oct 2025, 09:49
Reviewer Update
What and who does this people think they are, phoning me now telling me it was a system error they can't do anything about it, the binding document I signed shows for both devises everything was signed the same day, it's incompetence that let to this I am not accepting this it's breach of contract and it needs to be rectified I told you over the phone now I am not accepting sorry why do y ook u send me a sms case number has been resolved it has not my contracts must end on the same date not one in Dec and the other in Feb Im not accepting system error again, I am speaking to the news papers about this now and. To my lawyer.
SK
Shannon K's update01 Oct 2025, 10:04
Reviewer Update
Everyime this people just want to come and tell me it was system error, it does not work like that the contract copy I have shows the date everything was done on the same date and and month for both devises, because of your system error you telling me about the one devise must be paid 2 months extra it does not work like that I will post this in the daily voice and sun now, because Im fed up with this type of incompetence I had to deal with this year alone, the first was taking the contracts on the same plan, and the customer consultant putting it on different plans that was the first straw, so it's if it's not the consultants then it's the system, I just spoke to this guy and I told him I'm not accepting an apology this needs to be investigated and correct in no way my 2 contracts can end on different dates in no way, the one cat be til Feb and the other ending Dec now, he send a sms and say it's been resolved if she did now agree over the phone just shows the service I am talking about