Mr. SEEDAT

I was quite happy with my Telkom package, able to make and receive CALLS as well as a 10mbs uncapped data line for R815/ month. Telkom contacted me at the beginning of October 2019,after explaining their mandatory move over to Telkom wireless to stop copper wire theft and offering me a wireless package for R799 incl. VAT ,and the same uncapped 10mbs line with voice calls included on a month to month basis( NO 24 MONTH CONTRACT)with free sim car and new wireless router.(..all CALLS ARE RECORDED....PLEASE CHECK)Thinking I'm getting charged for a similar Telkom package, just that its wireless, I accepted the offer telephonically . My router and sim card arrived a week later, my existing line stopped working so I connected to the new router. All was perfect and worked well initially. The Telkom bill that followed was R937 and R950 in the last 2 months despite call charges being < R5 and <R10. I'm being billed for an R899 package as well and as additional items I was not informed about, Check the voice recording of the call selling the package to me. To top it off since 11/11/2019 I am unable to make or receive CALLS despite my acc account being paid up to date. I've called Telkom 10210 , 10213 (>8 times,with long waits up to 45mins at a time, just to speak to a consultant)and even been to my local Telkom store 5 times already. I have numerous fault logging and dispute references (*** )...BUT TO DATE STILL IN THE DARK..CAN'T MAKE OR RECEIVE CALLS DESPITE PAYING UP TO DATE THE WRONG OVERPRICED AMOUNT.