PW
Paul W

1 reviews | Active since Apr 2018

18 May 2018, 16:11

Mr P Windvogel

My contract ended with this company in NOVEMBER 2017 and when filled the cancelation forms and emailed it.. They still debited me till now.. I have phone many times since then to have this contract terminated. Finally I resorted to reversing the debit but now they say I owe them R800. Cause they charge for them not receiving the money's. I am gatvol. I've finally managed to get the contract cancel and explain to the customer service person the situation that I will not pay the added cost of R400.. I can understand why contracts don't end as advertised and why with telekom its hard to close it. You cannot even close it in the store seriously.

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Replies (1)
Telkom
Telkom's reply01 Jun 2018, 10:05
Official

Good Day

This response serves as confirmation that your query has been received. Please be assured our team has tasked this matter to our mobile division to follow up and advise.

Please accept our apologies for the inconvenience caused.

Regards

Telkom Social Media Team

Bronwyn

Best regards,