1 reviews | Active since Mar 2017
Mr Nhlapo
<p>Hi everyone </p> <p> </p> <p>I have a problem with telkom im running a business at home im using telkom line and mweb as Internet service provider i had a line fault in which i reported and the technician come out and said the line was fine i ended up buying a new router thinking the old was was at fault and it had a problem and and mweb change for in a day all to find out that telkom didn't fix the line it had a fault still and i called again last week but still no Technician come out to sort out the line and its 3 weeks now and i ended up speeding more on data in order to work and what really make me angry the waiting period of 7 to 10 working days is long over yet i will need to pay for the line that i didn't use can someone help me in this regards cause its not fair for this kind of service </p> <p> </p> <p>Regards </p> <p> </p> <p>Sfiso Nhlapo</p>
Hi leads-wires,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We really do apologize for any inconvenience caused to you.
Your reference number is: AI***
Regards
Launa
Telkom Social Media Team
Best regards,
Hi leads-wires,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We really do apologize for any inconvenience caused to you.
Your reference number is: AI***
Regards
Launa
Telkom Social Media Team
Best regards,
Hi Luana
From the 12th last month my line is not working and i always pay in advance what i want to find out will i need to pay for the weeks that i didn't use the and i had bad experience with this what can i do to cancel my contract with you cause chances are that i will experience the same problem in the future and ive spend more than R 1000.00 already today i just R 300.00 of data im not saving anything if you can check this number for 06 *** and see how much data i bought so far not talking about the others numbers for the staff and family
Regards
Johannes Sifiso Nhlapo
Hi Luana
From the 12th last month my line is not working and i always pay in advance what i want to find out will i need to pay for the weeks that i didn't use the and i had bad experience with this what can i do to cancel my contract with you cause chances are that i will experience the same problem in the future and ive spend more than R 1000.00 already today i just R 300.00 of data im not saving anything if you can check this number for 06 *** and see how much data i bought so far not talking about the others numbers for the staff and family
Regards
Johannes Sifiso Nhlapo
Hi,
we do see the connection came up yesterday just before 17:00 would you please advise if the ADSL is in working order on your end. As for the account, you would need to pay the amounts due and once the fault is cleared there would be automatic credits given for line rental for the time the fault was open and would reflect on the following bill.
Regards
Garreth
Telkom Social Media Team
Best regards,
Hi,
we do see the connection came up yesterday just before 17:00 would you please advise if the ADSL is in working order on your end. As for the account, you would need to pay the amounts due and once the fault is cleared there would be automatic credits given for line rental for the time the fault was open and would reflect on the following bill.
Regards
Garreth
Telkom Social Media Team
Best regards,