MR K Naidoo

Telkom service levels to their loyal customers is disgusting. I had initially taken out a cellphone contract with the Samsung S20 FE phone.After a few days I experienced a problem with the phone whereby the battery life was running down within 4 hours.The unit was returned to Telkom in the original packaging. Telkom took forever to resolve the problem and continued to charge me the full subscription fees for 3 months .After many emails and continues visits to the La Lucia branch ,they finally resolved to cancel the contract due to the unavailability of the device.I had requested that they keep me on a sim contract only, month to month .Now that I want to take out a contract with a device, I have been told that they have put me on a 24 month sim only contract.This is not what I had requested.