Mr Clarence Jacobs

Hi i have received a statement that im in arrears on my telkom internet 10 meg uncapped line when enquiring as to why im being billed the R280 the call centre consultant advised that i have exceeded my internet use huh ? Is it not supposed to be uncapped i find that strange when my wife and i are at work 24/7 ? we then got hold of telkom messenger who had indicated that we had not come close to exceeding internet usage which makes sense seeing that we are at work most of the time im paying R799 a month for internet with telkom and they are billing me an additional R280 something i can seem to understand and i would like the complaints dept to get hold of me so the issue can be resolved **********