MS
Masala S
1 reviews | Active since Sept 2018
12 Sept 2018, 10:19
Mr
I app**** for laptop contract online and it was delivered accordingly. But when the statement was sent it was not what was agreed. I was expecting my bill to be R299 and it was R399. When I call they say my contract is R399 for 2 years and I app**** for R299 3 years. Then I asked them to correct it and I was transferred to one department after the other and going on a cycle. There was also R299 which was debited before conclusion of my contract which I didn't understand what was it for. Please assist.
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Telkom's replyOfficial
15 Sept 2018, 11:21Good Morning Masala
Thank you for contacting us
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Jawaad
Telkom Social Media Team
Best regards,
Telkom's reply15 Sept 2018, 11:21
Official
Good Morning Masala
Thank you for contacting us
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is AI***
We apologise for any inconvenience caused.
Kind regards
Jawaad
Telkom Social Media Team
Best regards,