Mr
Good day.
I see someone used my details to purchase contracts with numbers ********** 090 & ********** 021 and I am not aware of that. I got several calls from lot of companies telling me that this guy cloned my ID and is purchasing stuff under my name. I saw this through an email I received below and I logged into my old Telkom portal to see that there is money owed and I didn't do any purchase.
"Dear ISHMAEL NELUSHI We believe the more you know the more you can get free. That's why we aim to provide you with all the relevant information about your new FreeMe 1GB plan, to help you enjoy all the inclusive benefits."
That's not me so please stop the services and investigate.
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Telkom's replyOfficial
12 Jun 2018, 13:58Hi ishmael-mpho-nelushi
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction ***
Regards
Keagan
Telkom Social Media Team
Best regards,
Telkom's reply12 Jun 2018, 13:58
Official
Hi ishmael-mpho-nelushi
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction ***
Regards
Keagan
Telkom Social Media Team
Best regards,
's updateReviewer Update
12 Jun 2018, 14:03Thanks I already called the call centre to report the matter and I sent all required documents including case number, affidavits, pay slips and ID.
Kind Regards.
's update12 Jun 2018, 14:03
Reviewer Update
Thanks I already called the call centre to report the matter and I sent all required documents including case number, affidavits, pay slips and ID.
Kind Regards.