MS
Mpho S
1 reviews | Active since Jul 2016
08 Mar 2018, 17:35
Mpho
Pathetic service, I took a contract with Telkom at southgate on the 15th of Feb and I received a statement on Sunday and they charged me for devise subscription fee from 1st of Feb. The lady that was helping me Tsholo said I will be charged for pro rata for Feb and full amount from March.
She also said to me I will get 10GB for free for the first three months and it was not loaded, I called the call center they gave me a ref number and said it will be resolved within 2 to 24hrs, it was not resolved I had to call again, even today it’s not resolved.
So now I called the call center and spoke to sisanda mqulo she couldn’t help me, instead she was rude and kept saying to me listen Mpho listen.......,
So now I want to know from Telkom why are they selling wrong info to the customers. M STILL WAITING FOR 10GB for Feb and March
SINCE WHEN DO YOU PAY FOR THE DEVICE SUBSCRIPTION FEE THE FIRST MONTH OF THE CONTRACT. I HAVE THREE DEVISES WITH TELKOM AND I HAVE NEVER PAID FOR DEVICE SUBSCRIPTION FEE ON THE FIRST MONTH.
YOU SHOULD ALSO IMPROVE YOUR SERVICE IN THE BRANCHES. IT SUCKS!!!
Helpful (0)
Replies (2)0
Replies (2)
Telkom's replyOfficial
02 Apr 2018, 10:13Hi Symphoza
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our mobile team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction ***
Regards
Keagan
Telkom Social Media Team
Best regards,
Telkom's reply02 Apr 2018, 10:13
Official
Hi Symphoza
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our mobile team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction ***
Regards
Keagan
Telkom Social Media Team
Best regards,
Telkom's replyOfficial
13 Jun 2018, 09:33Hi Mpho,
Thank you for getting in touch with us, we apologise for the late response.
Kindly be advised that pro rata is not included on device fees, the device is charged fully. We regret that you have found our support unsatisfactory.
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
Telkom's reply13 Jun 2018, 09:33
Official
Hi Mpho,
Thank you for getting in touch with us, we apologise for the late response.
Kindly be advised that pro rata is not included on device fees, the device is charged fully. We regret that you have found our support unsatisfactory.
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,