Moving your fibre line... what an unorganized mission...

I have been trying to have my fibre line moved for the past month with no joy. I followed the processes and did exactly what Telkom instructed and to no avail I still have no fibre.

I have been given 4 different order numbers due to telephone number not being allocated or the telephone line was cancelled but not my fibre line to ensure the moving process.

I am paying for a service that I AM NOT receiving and when I call an check in with Telkom the operator just blames the previous operator for not doing their job correctly... as though the right hand doesn’t know what the left hand is doing.

I am becoming seriously fed up and every time I ask for a solution I am told “I don’t know...”

All I want is my fibre line to be installed... I have been sent a message from Telkom saying a technician will contact me shortly... it’s been 2 weeks! Now apparently my order is on hold for installation because the department who allocated a telephone number has not done their part!

Seriously unsatisfied with the customer service and don’t see why I am paying for a service I have NO access to!