Moving/Trasfer of current line

Hi there.<br> On 20 May I rasied an order on Telkom's website to move my current line to my new residence.<br> I received an order number and everything seemed to be in order. Today I've phoned to find out the progress of my order. After an hour of waiting on the line and being sent from one person to the next I still dont have an answer. Apparently, according to the first person that I spoke to is that my residential line is listed as wholesale, so they cant help, I ws referred to a different department, 2nd person, can see that my order was raised and that it shows DONE, but also cancelled? She couldnt help. I spoke to her supervisor who informed me that they cant help at all the order was raised on the internet. I should speak to the technical department (he did mention that there is a whole lot of nameless people in technical that does the work and he doesnt know who I should speak to. After 1h15 minutes I became fed-up. It cant be that orders get raised and cancelled and there is no one that can help me??<br> Regards<br> FRUSTRATED!!