Moving to the holding pool

<p>We have been trying since the first week to be put into the holding pool to change the provider! It's been more than 5 months later and still not in the holding pool! We have wasted so much money phoning them as well as data when the line goes down! Since Thursday we've been on the phone for a total of 2 hours! That's not even including the weekend cos no one can help us during the weekend as apparently. We get shuffled from one department to the next and have spoken to numerous managers who have all promised that it will be fixed. So sick of this terrible service yet it's impossible to leave!</p>