1 reviews | Active since Feb 2017

16 Feb 2017, 10:45

Moving to mweb

<p>I have spent more time and money trying to set up an integrated sim card than what being loyal to you as a customer is worth. I have had it been pushed from pillar to past and am moving to MWEB as the only a dive your staff can offer is to link the sim card which has been done numerous times. You keep sending an sms to rate your service, I go through all the channels to give feedback and then get ignored. You are going to lose a customer with a top package over a sim card.</p>

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Replies (1)
Telkom
Telkom's reply16 Feb 2017, 15:53
Official

Hi Claudia,

I have logged *** for your post. Please quote it in all correspondence wrt this query. We would love to assist you. Please email us to *** with your ADSL telephone number and the ICCID (19 -20 digit number at the back of your integated sim)

We apologise for any inconvenience caused.

Kind regards,
Ilhaam
Telkom Social Media

Best regards,