Moving to a new service provider

<p>I've got a telephone line and ADSL with Telkom (business), i want to move my ADSL to a new service provider. I've called Telkom on the 18.JULY and requested to move to a holding / staging / migrating pool so it could be migrated to the new service provider.</p> <p>since the 18th i've spoken to SO MANY telkom consultants (at least 20+ people) and spent HOURS on the line, but no one seems to know what's going on! there's a pending error. some con****ants tells me (you are already in the s taging pool), others says (there's an IT error). then i hear (it will be done within few hours) then i hear (24h) then i hear (7 days!). in any case it been 9 days since i requested moving and i've sent an email with a letter and copy of passport on the 21st to you AND MY LINE STILL SHOW PENDING ORDER ERROR. so WHEN you're going to resolve your countless system issues and compelete the work and most of all give me a truthful advice! </p>