Moving Telkom line

Moving Telkom line<br> <br> In November 2015 I notified Telkom that I will be moving and that they need to move my line for me. I received an sms saying that someone will be at my new flat 4 January 2016 to install the new line. On the 4th, I received an sms that confirms the technician are on their way, but no one pitched. <br> <br> I went to the Telkom shop and there they told me that the box was full and I need to make another appointment date. They told me to call 10210. I called that number on the 9th of January and they gave me another appointment for the 16th of January. Again, the 16th I waited the whole day for them, but still no one pitched.<br> <br> I would just like to add to this