moving phone line

We moved house from jhb to hartbee****rt. Went online filled in all the forms. Got a sms saying that the instalation will be on 21 09 2015. That wasn't possible so moved it online to 24 09 2015 got a call that they don't work on the 24th. So I put in leave to have the instalation on 25 09 15 witch was confirmed. So got the sms saying the instalation will be done. Next notification I got was at 14:38 saying that the technician is dispatched. At 16:30 tryed to phone the support line no answer. This morning at 8:15 phoned the support line. Was told that the problem was send to the technician supervisor who will phone me back today. I'm still waiting.