Moving over from Telkom ADSL to Telkom LTE

In December, Telkom introduced LTE in our area. I had ADSL. I went on the website, and through the course of the next 2 months I app**** 4 time for LTE on the website and no-one contact me back. In end February, start March, I was contacted by a company who sell LTE for Telkom. I took the offer and stated that, as I do not want downtime, the request should be put on hold until I have and end date for my ADSL. I numerously requested that the LTE would start as the next from the end date of the ADSL, and the sales person assured be that it is not a problem, the end date on the system for the ADSL will trigger the process for the LTE application to go active. On 29 March I email my cancellation form for ADSL. With no word from Telkom ADSL, I call them 19 March and was told that no cancellation was on system. I called again on the 21st and was told that the termination date was set for the next day, the 22nd. This morning my ADSL was terminated and in when I went to the store, there was no application on system for LTE. I was told that I can apply, but that instore the pricing will be R699 and not the price of R599 as on the website. If I want the R599 I should apply online. Which was were Telkom ignored me to start with. I want LTE! I want the R599 deal. But going on the website and doing a request to be contacted, does not seem to do anything. I will not pay R100 every month extra because I am forced to go instore. I want to be contacted and get LTE, but you can’t get through on the contact number (where they only transfer you for one to the other departments), and the website is also for nought.